PENINGKATAN KOMITMEN AFEKTIF MELALUI WORK-LIFE BALANCE, KEADILAN ORGANISASIONAL, DAN KEPUASAN KERJA

Abstract

This study examines the mechanism for enhancing affective commitment among employees of the Directorate General of Customs and Excise East Java II through the roles of work-life balance and organizational justice, with job satisfaction serving as a mediating variable. Affective commitment is considered a crucial factor in public-sector organizations because it reflects employees’ emotional attachment, loyalty, and willingness to contribute to organizational goals. The increasing complexity of public service demands, bureaucratic reforms, and administrative pressures highlight the importance of creating a supportive work environment that fosters employee commitment. This research adopts a quantitative explanatory approach using a cross-sectional survey design. The study investigates the direct effects of work-life balance and organizational justice on job satisfaction and affective commitment, as well as the indirect effects mediated by job satisfaction. The theoretical framework integrates Spillover Theory, Organizational Justice Theory, Herzberg’s Two-Factor Theory, and Meyer and Allen’s Three-Component Model of Organizational Commitment. It is hypothesized that employees who experience a better balance between work and personal life and perceive fair treatment within the organization will report higher job satisfaction, which subsequently strengthens their affective commitment. The findings are expected to contribute to the development of human resource management literature in the public sector and provide practical recommendations for improving employee well-being, job satisfaction, and organizational commitment within government institutions, particularly the Directorate General of Customs and Excise.

Keywords : affective commitment, work-life balance, organizational justice, job satisfaction, public sector employees.